Quality Customer Service
A dissatisfied consumer will tell between 9 and 15 people about their experience. About 13% of dissatisfied customers tell more than 20 people. - Source: White House Office of Consumer Affairs, Washington, DC. We all know that just as poor customer service can break your organization, excellent customer service can make you stand out from the crowd! The challenge arises when you attempt to stress the importance of that message to your employees. This workshop discussesways to motivate employees who may not grasp the importance of excellent customer service and provides tips for ensuring a high level of customer service is practiced in all circumstances.
|PS00131Q||Nov 19||8:00 am - 12:00 pm|