Quality Customer Service

A dissatisfied consumer will tell between 9 and 15 people about their experience. About 13% of dissatisfied customers tell more than 20 people. - Source: White House Office of Consumer Affairs, Washington, DC. We all know that just as poor customer service can break your organization, excellent customer service can make you stand out from the crowd! The challenge arises when you attempt to stress the importance of that message to your employees. This workshop discussesways to motivate employees who may not grasp the importance of excellent customer service and provides tips for ensuring a high level of customer service is practiced in all circumstances.

Instructor: Gwen Katherine Misty
PS03141Q Nov 17 8:00 am - 12:00 pm
Tue  $85.00
($90.00 out-of-state)
4.0 Hours

Course Canceled!

For more information about courses and programs, please call (432) 681-6335.

Midland College is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award certificates
and associate and baccalaureate degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097
or call 404-679-4501 for questions about the status of Midland College.

Midland College is an Equal Opportunity Employer/Educator

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